The service Department is responsible for routine preventative Maintenance, Breakdown Response and Repairs. Appropriate personal protective Equipment is utilized and a job safety analysis is undertaken for each and every job.

The department is genuinely committed to providing service to our valuable clients; with the focus on reducing unnecessary breakdown and minimizing plant down time, primarily through the implementation of an excellent preventative maintenance program.

Wherever possible, the tradesperson who is allocated to routinely maintain the site also be schedule to undertake breakdown and repair work and in most instances personally prepare any necessary quotations. On larger premises, we ensure that a secondary technician is also rotated through to ensure that that at least two technicians with site specific knowledge. Our extremely low staff turnover rate in our Dhaka Service Division (less than 5%) has ensured an outstanding level of consistency for our clients.

Al-Sunnah Engineering Co. places a high priority on prompt breakdown attendance in the event of any plant failure. We have a sophisticated job allocation system which takes into account the clients business availability of the regular technician; work location; job difficulty and urgency – with immediate response to critical areas being a priority. The daily climate conditions are an influence; however contract clients are always given priority.

We also offer a genuine 24-hour emergency breakdown service, covering every day of the year. Our normal business hour are 8:30 am to 7:00 pm Saturday to Thursday (excluding public holidays) should neither of them respond to a page within 15 minutes, the call will escalate to team leaders, supervisors and then management, thus ensuring that your breadown is attended to Al-Sunnah Engineering Co. also have a special arrangement with one of our major suppliers whereby we can have 24 hours access to spare parts if urgently required.

Generally, the majority of work is undertaken by our experienced Refrigeration Technicians, at times accompanied by an experienced Trade Assistant or Apprentice to assist with lifting, fitting parts and cleaning filters etc.

The service Department is responsible for routine preventative Maintenance, Breakdown Response and Repairs. Appropriate personal protective Equipment is utilized and a job safety analysis is undertaken for each and every job.

The department is genuinely committed to providing service to our valuable clients; with the focus on reducing unnecessary breakdown and minimizing plant down time, primarily through the implementation of an excellent preventative maintenance program.

Wherever possible, the tradesperson who is allocated to routinely maintain the site also be schedule to undertake breakdown and repair work and in most instances personally prepare any necessary quotations. On larger premises, we ensure that a secondary technician is also rotated through to ensure that that at least two technicians with site specific knowledge. Our extremely low staff turnover rate in our Dhaka Service Division (less than 5%) has ensured an outstanding level of consistency for our clients.

Al-Sunnah Engineering Co. places a high priority on prompt breakdown attendance in the event of any plant failure. We have a sophisticated job allocation system which takes into account the clients business availability of the regular technician; work location; job difficulty and urgency – with immediate response to critical areas being a priority. The daily climate conditions are an influence; however contract clients are always given priority.

We also offer a genuine 24-hour emergency breakdown service, covering every day of the year. Our normal business hour are 8:30 am to 7:00 pm Saturday to Thursday (excluding public holidays) should neither of them respond to a page within 15 minutes, the call will escalate to team leaders, supervisors and then management, thus ensuring that your breadown is attended to Al-Sunnah Engineering Co. also have a special arrangement with one of our major suppliers whereby we can have 24 hours access to spare parts if urgently required.

Generally, the majority of work is undertaken by our experienced Refrigeration Technicians, at times accompanied by an experienced Trade Assistant or Apprentice to assist with lifting, fitting parts and cleaning filters etc.

Folders relating to each individual maintenance site are complied upon commencement of a maintenance program. These folders can contain the following information: equipment to be maintained; service schedules; works schedules and site special requirement. These folders act as maintenance visit, a service report is completed. This serves as a record of all work carried out.